Service

WINMEDIC Full‑Lifecycle Services

Our Core Services

We deliver end‑to‑end technical and commercial support covering the entire project cycle for partners and end‑users.

Pre‑Sales Support

  • Requirement analysis & project consulting

  • Solution design tailored for labs & hospitals

  • Technical specification & tender document support

  • Product demo, virtual presentation & proof‑of‑concept

  • Budget proposal and technical comparison documents

On‑Site Project Delivery

  • On‑site installation, commissioning & system debugging

  • Hardware deployment, LIS/HIS interface integration

  • System acceptance test & official project hand‑over

  • End‑user lab operator on‑site hands‑on training

  • Cross‑regional technical team collaborative coordination

  • On‑site troubleshooting & urgent problem resolution

After‑Sales & Maintenance

  • Global cross‑time‑zone remote technical support & online troubleshooting

  • System firmware & software version upgrade service

  • Preventive regular inspection & health check

  • Spare‑parts supply & hardware repair coordination

Distributor & Partner Training

  • Technical training for local distributor engineers

  • Product principle, installation & fault diagnosis

  • Sales training: value proposition & competitive analysis

  • Offline hands‑on workshop & online course resources

  • Certification system for partner service engineers

Regulatory & Compliance Support

  • Documentation support for medical device registration

  • CE‑IVDR, ISO13485 related technical document guidance

  • Tender & bidding technical document assistance

  • Quality record and audit‑ready material provision

Custom Integration Service

  • Custom interface development for third‑party LIS

  • Workflow customization for pathology laboratory

  • Localization adaptation for multi‑region markets

Standard Project Workflow

Standardized full‑cycle service workflow for every WINMEDIC project.

1

Pre‑Sales & Project Preparation

Demand analysis, solution confirmation & pre‑installation assessment

2

On‑Site Execution

Installation, commissioning & user training

3

Acceptance & Handover

Project acceptance & document delivery

4

Ongoing Support

After‑sales maintenance & partner empowerment

Global Technical Support System

WINMEDIC provides multi‑channel support for partners & clients.

📞 Remote Support

Email, ticket system, online remote assistance

🌐 Multi‑Region Coverage

Support for local distributors in overseas markets

📚 Knowledge Base

Manuals, training videos & FAQ resources

✈️ Oversea On‑Site

Engineer dispatch for critical project scenarios

Want to know more about our services?

Contact WINMEDIC team for detailed service proposal and training plan.


E‑mail: info@winmedic.cn