Service
Our Core Services
We deliver end‑to‑end technical and commercial support covering the entire project cycle for partners and end‑users.
Pre‑Sales Support
Requirement analysis & project consulting
Solution design tailored for labs & hospitals
Technical specification & tender document support
Product demo, virtual presentation & proof‑of‑concept
Budget proposal and technical comparison documents
On‑Site Project Delivery
On‑site installation, commissioning & system debugging
Hardware deployment, LIS/HIS interface integration
System acceptance test & official project hand‑over
End‑user lab operator on‑site hands‑on training
Cross‑regional technical team collaborative coordination
On‑site troubleshooting & urgent problem resolution
After‑Sales & Maintenance
Global cross‑time‑zone remote technical support & online troubleshooting
System firmware & software version upgrade service
Preventive regular inspection & health check
Spare‑parts supply & hardware repair coordination
Distributor & Partner Training
Technical training for local distributor engineers
Product principle, installation & fault diagnosis
Sales training: value proposition & competitive analysis
Offline hands‑on workshop & online course resources
Certification system for partner service engineers
Regulatory & Compliance Support
Documentation support for medical device registration
CE‑IVDR, ISO13485 related technical document guidance
Tender & bidding technical document assistance
Quality record and audit‑ready material provision
Custom Integration Service
Custom interface development for third‑party LIS
Workflow customization for pathology laboratory
Localization adaptation for multi‑region markets
Standard Project Workflow
Standardized full‑cycle service workflow for every WINMEDIC project.
Pre‑Sales & Project Preparation
Demand analysis, solution confirmation & pre‑installation assessment
On‑Site Execution
Installation, commissioning & user training
Acceptance & Handover
Project acceptance & document delivery
Ongoing Support
After‑sales maintenance & partner empowerment
Global Technical Support System
WINMEDIC provides multi‑channel support for Asia, Europe, Latin‑America and Caribbean partners & clients.
📞 Remote Support
Email, ticket system, online remote assistance
🌐 Multi‑Region Coverage
Support for local distributors in overseas markets
📚 Knowledge Base
Manuals, training videos & FAQ resources
✈️ Oversea On‑Site
Engineer dispatch for critical project scenarios
Want to know more about our services?
Contact WINMEDIC team for detailed service proposal and training plan.
E‑mail: info@winmedic.cn
